Last updated: 09-05-2026
At RD Customz, we value your privacy and handle your personal information with care. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have.
By using our website, placing an order, or contacting us, you acknowledge that your personal information will be processed as described in this Privacy Policy.
This website is operated by RD Customz.
For any privacy-related questions, you can contact us at:
When you visit our website, place an order, create an account, contact us, or interact with our services, we may collect the following information:
We only collect information that is necessary to process your order, provide customer support, improve our website, or comply with legal obligations.
We use your personal information for the following purposes:
We process your personal information only when we have a valid legal reason to do so.
This may include:
Payments are processed securely through trusted payment providers. RD Customz does not store your full payment card details.
Payment providers may process information such as your name, billing address, payment method and transaction details in order to complete your payment.
To deliver your order, we share the necessary shipping information with delivery partners and fulfilment providers.
This may include your name, shipping address, email address, phone number and order details.
This information is only shared when needed to process and deliver your order.
When you contact us, we may process the information you provide, such as your name, email address, order number, photos, videos, vehicle model, year, connector type or other details needed to help you.
This information is used only to answer your question, solve an issue, check compatibility or handle a return, refund or warranty claim.
If you subscribe to our newsletter, place an order, or give permission to receive marketing, we may send you emails about our products, offers or updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
We may still send non-marketing emails related to your order, payment, delivery, return or customer service request.
Our website uses cookies and similar technologies to make the website work properly, improve performance, understand how visitors use our website, and show relevant advertisements.
Cookies may be used for:
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may only be used where permitted by law or after your consent.
You can manage or disable cookies through your browser settings or through the cookie settings on our website, where available.
We may share personal information with trusted third parties that help us operate our business.
These may include:
These parties only receive the information necessary to provide their services.
Some of our service providers may process personal information outside the European Economic Area.
Where this happens, we rely on appropriate safeguards, such as recognised contractual protections or other legally approved transfer mechanisms, to help protect your personal information.
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
For example:
When personal information is no longer needed, we will delete it or anonymise it where possible.
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, payment system or online transmission is completely secure. We recommend that you do not share sensitive information through unsecured channels.
Depending on your location and applicable privacy laws, you may have the right to:
To exercise your rights, please contact us at:
We may ask you to verify your identity before processing your request.
Our website is not intended for children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
Our website may contain links to third-party websites, social media pages or external platforms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or privacy practices.
The latest version will always be published on our website with the updated date at the top.
If you have any questions about this Privacy Policy, how we handle your personal information, or if you want to exercise your privacy rights, please contact us at:
Our team will be happy to help.