Shipping policy

This policy explains how RD Customz ships orders. It applies to orders placed on or after 15 September 2026.

Dispatch

We dispatch orders within 3 working days after you place your order (Saturdays, Sundays and Dutch public holidays excluded). Most orders ship within 1 working day. We do not promise same-day dispatch.

Carriers and tracking

We ship with PostNL and DHL eCommerce. When your order ships, you receive an email with a tracking link. Delivery time after dispatch depends on the carrier and the destination; we do not promise a delivery date.

Shipping costs

Netherlands: €6,95
Europe zone (BE, DE, FR, DK, LU, PL, ES, CH, IT, PT, SE, UA, AT, BG, HR, CZ, EE, FI, GR, HU, IE, LV, LT, MT, NO, RO, SK, SI): €8,95
United Kingdom: €9,95
Other countries we ship to (AU, CA, JP, MY, NZ, SG, KR, AE, US, HK, IL): €14,95

Free shipping on orders from €70,00 (order total), for all countries above. The shipping costs for your order are shown at checkout before you pay.

Import duties and taxes

For deliveries outside the EU, import duties or taxes may apply depending on the destination country. Contact us before ordering if you have questions.

Delivery problems

Delayed or lost parcel: if tracking does not update for several working days, contact us. We investigate with the carrier and, if the parcel is lost, send a replacement or refund you.

Parcel marked as delivered but not received: contact us as soon as possible. We check the delivery details with the carrier.

Damaged on arrival: contact us with photos of the product and packaging; see section C of our Refund policy. You do not pay for returning a damaged product.

Incorrect address: please check your address before ordering. If a parcel comes back to us because the address was incorrect or the parcel was not collected, we contact you; resending may cost the shipping fee again.