Refund policy

This policy explains how returns work at RD Customz. It separates three situations: (A) your statutory right of withdrawal, (B) our voluntary 30-day return period and (C) products that are defective, damaged, not as described or the wrong item. It applies to orders placed on or after 15 September 2026. For earlier orders, the return terms shown at the time of purchase apply, including any longer return period that was advertised then.

Summary

You can return a product within 30 days after you receive it, also if you simply changed your mind.
For a change-of-mind return you pay the cost of sending the product back.
If a product is defective, not as described or the wrong item, the return costs you nothing and we solve the problem free of charge.
We refund within 14 days after you tell us you are returning a product.

A. Statutory right of withdrawal (14 days)

As a consumer you can cancel your purchase without giving a reason within 14 days. The period starts on the day after you receive your order. If your order arrives in several parcels, it starts after you receive the last parcel.

How to cancel: Email info@rdcustomz.nl or send a WhatsApp message to +31 6 87044577 with your order number and the item(s) you want to return. You may use the model withdrawal form in our Refund policy, but you don't have to. Telling us before the end of day 14 is enough.

Sending the product back: after you tell us, you have 14 days to send the product back. After you notify us, we email you the return address and instructions.

Refund: we refund all payments we received for the returned products within 14 days after you told us you are cancelling. If you return the whole order, this includes the standard delivery costs (not the extra cost of a more expensive delivery method you chose). We refund with the same payment method you used, unless you agree otherwise. We may wait with the refund until we have received the product back or until you have shown that you sent it, whichever is earlier.

Return costs: you pay the direct cost of returning the product.

Handling the product: You may handle the product the way you would in a shop to check it. Please send it back complete and, if possible, in its original packaging. If the product shows more handling or use than needed to check it (for example signs of installation), we may deduct the resulting loss in value from your refund.

Our current products are standard products. The statutory exceptions for products made to your personal specifications or for unsealed hygiene products do not apply to them.

B. RD Customz 30-day return period (voluntary)

On top of the statutory 14 days, we give you a total of 30 calendar days after you receive your order to return a product. This is an extra commercial promise from RD Customz; it does not replace or limit your statutory rights.

The same steps and handling conditions as in section A apply.
You pay the cost of sending the product back.
For returns after day 14, we refund the price of the returned product within 14 days after you told us you are returning it. Delivery costs are only refunded within the statutory 14 days (section A).

C. Defective, damaged, not as described or wrong item

Under Dutch law you are entitled to a product that works as you may reasonably expect (the statutory guarantee, also called conformity). It has no fixed end date: how long it applies depends on the kind of product, its price and what was promised. If a problem appears within one year of delivery, we must prove that it was caused by misuse; after that year, you must show that you used the product normally. If a product is defective, not as described or the wrong item was delivered, we solve it free of charge within a reasonable time, including return shipping. RD Customz does not offer a separate commercial warranty; your statutory rights always apply.

What to do: contact us soon after you notice the problem, with your order number, a short description and a photo or video. Email info@rdcustomz.nl or send a WhatsApp message to +31 6 87044577.

What we do: we repair or replace the product free of charge within a reasonable time, including any shipping costs. You do not have to contact the manufacturer; we handle it. Your other statutory remedies remain available. A store credit is only given if you prefer that.

Return costs: none for you. We tell you how to send the product back at our expense.

Fit and installation

Door-entry projectors and key covers are vehicle-specific. Please check your vehicle before ordering, and contact us if you are unsure. If a product does not fit, sections A and B apply. We recommend checking that the connector matches before you fully mount a product: signs of installation beyond checking may lead to a deduction for loss in value (section A).

Cancelling before shipment

If your order has not been shipped yet, contact us as soon as possible and we will cancel it and refund you. If it has already shipped, you can use sections A or B after you receive it.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Using it is optional.)

To: RD Customz, info@rdcustomz.nl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.